Event type
Pre-employment program
Information
Online Training
![Intro to Call Centre Work](https://assets.employmentplus.com.au/JHS-Introduction-into-call-centres.png)
Course duration: 3 weeks (12 days)
Working in an inbound call centre can be fun, challenging and rewarding. This program ensures you have the skills required to obtain a job in this industry
Units of competency:
BSBCUS301 - Deliver and monitor a service to customers
BSBITU307 - Develop keyboarding speed and accuracy
This course is held virtually via Teams every week on Monday, Tuesday, Wednesdays, and Thursdays. Each day comprises a morning and afternoon online session and all sessions must be attended.
![](https://assets.employmentplus.com.au/Intro-to-Call-Centre-Work.jpeg)