By phone

Call us on 136 123 (8:30–5:00 AEST, Monday to Friday).

Please note that we do experience peak times for phone calls which might mean a small wait on hold. We aim to keep inconvenience to a minimum, though delays of several minutes are possible.

Visit a office

If you'd prefer to have a face-to-face chat, please find your nearest office.


You can submit a complaint, give a compliment or offer a suggestion via the instructions on Services Australia website.

24/7 Crisis support

If you are feeling distressed, you’re not in this alone. Lifeline is available to help you 24/7 on 13 11 14.