By phone

Call us on 136 123 (8:30–5:00 AEST, Monday to Friday).

Please note that we do experience peak times for phone calls which might mean a small wait on hold. We aim to keep inconvenience to a minimum, though delays of several minutes are possible.

Visit a office

If you'd prefer to have a face-to-face chat, please find your nearest office.

Contact The Department of Education, Skills and Employment

1800 805 260 or

24/7 Crisis support

If you are feeling distressed, you’re not in this alone. Lifeline is available to help you 24/7 on 13 11 14.

What happens after you submit feedback?

We use your feedback to improve the quality and range of services provided to you. If you feel that our service has not met your expectations, we want to know. Feedback will be used to resolve concerns and to make sure we get it right the next time. Once you have submitted feedback, we will assess the information you have provided us and will endeavor to respond to you within two business days.