Course duration: 3 weeks (12 days)
Working in an inbound call centre can be fun, challenging and rewarding. This program ensures you have the skills required to obtain a job in this industry
Units of competency:
BSBCUS301 - Deliver and monitor a service to customers
BSBITU307 - Develop keyboarding speed and accuracy
This course is held virtually via Teams every week on Tuesday, Wednesdays, Thursdays and Fridays. Each day comprises a morning and afternoon online session and all sessions must be attended.