The buddy effect: helping new employees settle in and succeed

Starting a new job is exciting, but it can also feel overwhelming. For a new employee, there are names to remember, systems to learn, expectations to understand and a workplace culture that may take time to navigate.

For employers, those early experiences matter. Onboarding is not just about paperwork and policies. It is an opportunity to help a new employee feel welcomed, prepared and connected. When people feel supported from the beginning, they are more likely to build confidence and settle into their role.

One simple way to support this transition is through a buddy program.

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The buddy effect: helping new employees settle in and succeed

Starting a new job is exciting, but it can also feel overwhelming. For a new employee, there are names to remember, systems to learn, expectations to understand and a workplace culture that may take time to navigate.

For employers, those early experiences matter. Onboarding is not just about paperwork and policies. It is an opportunity to help a new employee feel welcomed, prepared and connected. When people feel supported from the beginning, they are more likely to build confidence and settle into their role.

One simple way to support this transition is through a buddy program.

What is a buddy program?

A buddy program pairs a new employee with an existing team member who acts as an informal guide. This person is not a manager or HR contact. Instead, they provide peer-level support and help the new employee navigate day-to-day work.

A buddy can help with:

• answering practical questions

• explaining how things are usually done

• introducing key people

• sharing insights that are not written down anywhere

For employees, this makes the workplace feel more accessible. For employers, it adds a practical layer to onboarding.

Why buddy programs matter

Starting a new role often comes with pressure to perform. Many employees are hesitant to ask questions, especially early on. A buddy provides a safe point of contact, which can make a real difference.

For employees, this means:

• having someone approachable to turn to

• gaining confidence more quickly

• feeling part of the team sooner

For employers, the benefits are just as important:

• smoother onboarding experiences

• faster integration into the role

• stronger engagement from the start

Onboarding is most effective when it combines structure with support. While managers provide direction and training, buddies help translate that into everyday practice.

Culture starts with connection

Workplace culture is experienced through daily interactions. It is reflected in how people communicate, collaborate and solve problems. These are not always easy to explain during induction.

A buddy helps bring this to life by showing:

• how the team communicates

• how work is prioritised

• how people approach challenges and feedback

For employees, this creates clarity. For employers, it reinforces the behaviours and values that shape the workplace.

Culture is not something people read about. It is something they experience.

How to build a successful buddy program

A buddy program does not need to be complex, but it does need structure. Clear expectations help ensure consistency and value.

Key steps include:

• Define the purpose
  Be clear on what the program is trying to achieve. This might include supporting onboarding, strengthening culture or improving retention.

• Choose the right people
  Select buddies who are approachable, reliable and willing to help. They do not need to be senior. Peer-level support often works best.

• Set clear expectations
  Buddies should understand their role, including:

o how often to check in

o what support they can provide

o when to refer questions to others

• Set a timeframe
  Most buddy arrangements work well over the first few weeks or months. This provides support without creating ongoing dependency.

• Seek feedback
  Ask both buddies and new employees what worked well and what could be improved. This helps refine the program over time.

• Supporting remote and hybrid employees

Buddy programs can be even more valuable in remote or hybrid settings. Without regular in-person contact, it can take longer to build relationships and feel connected.

A buddy can help by:

o scheduling regular check-ins

o being available for quick questions

o introducing the new employee to others across the business

o sharing tips for working effectively in a virtual environment

For employers, this creates a more inclusive experience. For employees, it reduces the sense of isolation that can come with remote work.

Key takeaways

• It sounds simple, but it works. A buddy program is a straightforward way to strengthen onboarding.

• For employees, it provides:

o connection

o confidence

o a clear support system

• For employers, it supports:

o consistent onboarding

o stronger workplace culture

o better engagement

• When people feel supported, they are more likely to contribute and grow. A buddy program helps make that happen by turning early experiences into meaningful connections.