By phone

Call us on 136 123 (8:30–5:00 AEST, Monday to Friday).

Please note that we do experience peak times for phone calls which might mean a small wait on hold. We aim to keep inconvenience to a minimum, though delays of several minutes are possible.

By chat

Please make use of our chat bot to ask questions, you'll see it on the bottom right of your screen.

Visit an office

If you'd prefer to have a face-to-face chat, please find your nearest office.

Contact The Department of Education, Skills and Employment

1800 805 260 or

24/7 Crisis support

If you are feeling distressed, you’re not in this alone. Lifeline is available to help you 24/7 on 13 11 14. We have also compiled a list of helpful resources on our Crisis Support Page.

Not satisfied with your response?

If you have lodged a complaint and are not satisfied with the outcome, you can ask for it to be escalated to a senior staff member, so they can help resolve your issue. You can also contact the Department of Education, Skills and Employment on
1800 805 260 or by filling out the form below. Your personal information is protected by law, including the Privacy Act 1988, as well as The Salvation Army Employment Plus Privacy Policy.

Feedback and Complaints Form

If you would like to leave feedback, make a suggestion or complaint, please complete this form.

We use your feedback to improve the quality and range of services provided to you. If you feel that our service has not met your expectations, we want to know. Feedback will be used to resolve concerns and to make sure we get it right the next time. Once you have submitted feedback, we will assess the information you have provided us and will endeavour to respond to you within two business days. Please note, if you choose to remain anonymous you will not be contacted in response to your feedback.

Please do not use this form to ask questions. If you have an urgent question, please contact us via the phone number above.