Call or Contact Centre Workers

Working in a Call or Contact Centre

Average salary: $30,000 - $65,000

Call or Contact Centre Workers operate within organisations and respond to direct enquiries, via telephone, email and sometimes even, the internet and social media.

If you like talking to and helping people, providing excellent customer service and using your communication skills daily, this role might be the right fit for you.

Common duties

• Answering phones
• Responding to emails
• Assisting customers
• Recording information
• Data entry
• Monitoring and timing calls
• Admin and clerical duties
• Database management
• Dispatch of goods
• Issuing invoices

Experience and qualifications

• No formal qualifications are required to work as a contact or call centre worker, however experience in customer service is desirable.

Skills

• Communication skills
• Organisational skills
• Clerical skills
• Proficient with computers
• Writing
• Time management

Please note that we do experience peak times for phone calls, which could result in some time on hold. We aim to keep inconvenience to a minimum but please note that delays of several minutes are possible.